SHIPPING POLICY

Last Updated: May 2026

Thank you for shopping with MyTheria Charms. This Shipping Policy explains how we process, ship, and deliver orders placed through our store.

Shipping Coverage

MyTheria Charms ships to most countries worldwide. However, shipping availability may vary depending on logistical, customs, or legal restrictions applicable in certain destinations.

We reserve the right to refuse or cancel orders that cannot be reasonably delivered due to transportation limitations, trade sanctions, or government restrictions.

Order Processing Time

All orders require a preparation and processing period before shipment.

• Processing Time: 1–3 business days

• Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, special promotions, commercial events, or extraordinary circumstances, processing times may be temporarily extended.

Estimated Delivery Time

Once shipped, orders typically arrive within:

9–30 business days, depending on the destination country, available shipping services, and local customs procedures.

Delivery times are estimates only and are not guaranteed.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email which may include tracking information when available.

Tracking updates are provided by the carrier and may take several days to appear in the tracking system.

Delivery Delays

While we strive to ensure timely delivery of all orders, delays may occur due to circumstances beyond our control, including but not limited to:

• Customs inspections

• Transportation congestion

• Severe weather conditions

• Carrier disruptions or strikes

• Force majeure events

• International logistics delays

MyTheria Charms shall not be held responsible for delays caused by third parties once the shipment has been transferred to the carrier.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at the time of purchase.

MyTheria Charms is not responsible for delays, losses, or failed deliveries resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

If an order is returned due to an incorrect address, the customer may be responsible for any additional reshipping costs.

Orders Marked as Delivered

Once a shipment has been marked as delivered by the carrier, the delivery obligation shall be considered fulfilled.

If a customer believes a package marked as delivered has not been received, they should contact the carrier directly and notify us so that we may reasonably assist in investigating the matter.

Customs Duties, Taxes, and Import Fees

International orders may be subject to:

• Import duties

• Customs fees

• Government taxes

• Clearance charges

These charges are determined by the destination country's authorities and are the sole responsibility of the customer unless otherwise stated during checkout.

MyTheria Charms has no control over these charges and cannot predict their amount.

Lost Packages

If you believe your package has been lost during transit, please contact us at:

mytheriacharms2026usa@gmail.com

We will work with the shipping carrier to investigate the situation and seek a reasonable resolution based on the circumstances.

Limitation of Liability

MyTheria Charms shall not be liable for delays, losses, or damages resulting from circumstances beyond our reasonable control, including force majeure events, government actions, labor disputes, transportation interruptions, customs procedures, or other external factors.

Nothing in this Shipping Policy limits or excludes any consumer rights that may apply under the laws of the customer's country or jurisdiction.

Contact Information

MyTheria Charms

Email: mytheriacharms2026usa@gmail.com

Business Address:

Av. Zaragoza 211
Hacienda Santa Fe
Jalisco, Mexico