RETURN & REFUND POLICY

Last updated: May 2026

Thank you for shopping with MyTheria Charms.

We want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return in accordance with the policy below.

30-Day Return Policy

We offer a 30-day return period. This means you have 30 calendar days from the date you receive your order to request a return.

To be eligible for a return, the item must:

• Be unused and unworn.

• Be in the same condition as received.

• Include all original packaging and accessories.

• Be accompanied by proof of purchase or order confirmation.

Returns that do not meet these conditions may be refused or may be eligible only for a partial refund, depending on the condition of the returned item.

How to Start a Return

To request a return, please contact us at:

Email: mytheriacharms2026usa@gmail.com

Please include:

• Your order number.

• The reason for the return.

• Photos of the item if it is damaged, defective, or incorrect.

If your return request is approved, we will provide instructions on how and where to send the item.

Returns sent without prior authorization may not be accepted.

Return Address

Approved returns should be sent to:

MyTheria Charms
Av. Zaragoza 211
Hacienda Santa Fe, Jalisco
Mexico

Customers are responsible for ensuring that returned items are properly packaged and shipped.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item arrived damaged.

• The item arrived defective.

• The wrong item was received.

In these situations, MyTheria Charms will provide a replacement or refund at no additional cost to the customer, subject to verification.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:

mytheriacharms2026usa@gmail.com

Please provide photographs showing the issue so we can evaluate the claim and resolve it promptly.

Depending on the circumstances, we may offer:

• A replacement item.

• A full refund.

• Another reasonable resolution at our discretion.

Sale Items

Items purchased on sale, during promotional events, or using discount codes remain eligible for return under this policy unless otherwise stated at the time of purchase.

Exchanges

If you wish to exchange an item, please contact us first.

In many cases, the fastest option is to return the original item and place a new order once the return has been approved.

European Union and United Kingdom Consumer Rights

For customers located in the European Union and, where applicable, the United Kingdom, consumer rights provided by applicable law remain unaffected by this policy.

Where required by law, eligible customers may cancel or return an order within the applicable statutory withdrawal period, provided the returned item complies with the applicable legal requirements.

Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

Refunds are typically processed within 10 business days after approval. Processing times may vary depending on your bank, credit card provider, or payment service provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

mytheriacharms2026usa@gmail.com

Chargebacks and Payment Disputes

Customers are encouraged to contact MyTheria Charms before initiating a chargeback or payment dispute with their bank or payment provider.

We are committed to resolving legitimate concerns fairly and efficiently.

Contact Information

MyTheria Charms

Email: mytheriacharms2026usa@gmail.com

Return Address:

Av. Zaragoza 211
Hacienda Santa Fe, Jalisco
Mexico